Support

Write to us at sales@routyx.net. We answer within one business day. Bugs in Routyx are fixed free. Configuration help, carrier troubleshooting and same-day help are paid by the hour (see the plans on routyx.net).

1. What you expected and what happened, in one sentence each.
2. One example call: the time it happened (with your time zone) and the last 4 digits of the dialled number. Not a screenshot of the whole list.
3. Which customer and which port or carrier, by their names in the panel.
4. What you changed recently, if anything.

With one example call we can open the same call on your switch and see its routing and SIP messages.